Our Delivery Policy
COVID 19 Update
We are safely processing your orders for contactless delivery from Tuesday 28 April, 2020.
Please note that shipping may take longer than the usual timeframes with ongoing demand placed on parcel deliveries in NZ. As usual you will receive a tracking number for your order once it has been dispatched.
Do stay safe and be kind.
International Orders and Click and Collect to pick up in store are currently suspendedUpdated May 13, 2020
We aim to dispatch and deliver your order to you as quickly and safely as possible at the most reasonable fee.
Your products will be delivered to your door via tracked Courier for security and efficiency by NZ Couriers or by NZ Post . Our Company name will appear on your courier parcel as the sender. Depending on the size and/or location of your order you will be assigned delivery by either New Zealand Couriers or NZ Post. Please ensure that delivery is to a secure address as we cannot be responsible for any loss or damage once delivery has reached destination. A signature on delivery will not be required unless you request this. We are also able to deliver to Post Office Boxes or Rural delivery if required and this will be delivered via NZ Post (not tracked).
For accurate delivery rates and security reasons all international orders will require a request for a custom freight fee apart from small to medium orders to Australia, United States, Canada, United Kingdom and Ireland. Our standard International delivery is via New Zealand Post International Air which provides a parcel service to over 220 countries. Our Company name will appear on your courier parcel as the sender. Please ensure that delivery is to a secure address as we cannot be responsible for any loss or damage once delivery has reached destination. Your order will be untracked with no signature on delivery. Please be aware that you are responsible for ensuring your order complies with local customs regulations (in particular any liquids or medicated products) and not all orders may not be processed at the discretion of ToothShop. We are also able to deliver to Post Office Boxes if required.
We will notify you by email when your order has been dispatched. If there is any variance in the delivery method or fee payable due to the size or value of the order, you will be notified of this before the order is dispatched. If there is any likely delay in obtaining non-stock items you will also be notified prior to dispatch.
NZ orders to most locations usually deliver within 1-4 working days if your item is in stock. We aim to deliver overseas within 1-2 weeks if your item is in stock.
Orders are available for pick up from Fraser Smith Lowe Dentists Ltd., 267 Pakuranga Road, Pakuranga, Auckland. You will be notified by email when your order is ready for pick up. Pick up is Mon-Fri only 8am -5pm and Tues we are open until 8pm.