• Delivery Policy
• Delivery Rates
• Returns Policy
• Overseas Orders
• No Tolerance Policy Regarding Fraud
• Privacy Policy

Our Delivery Policy

• Quick delivery: We aim to despatch and deliver your order to you as quickly and safely as possible at the most reasonable fee.
   
• Delivery Method and Labelling (New Zealand): Your products will be delivered to your door via tracked Courier for security and efficiency.  Our Company name will appear on your courier parcel as the sender.  Depending on the size and/or location of your order you will be assigned delivery by either New Zealand Couriers or Courier Post.  Please ensure that delivery is to a secure address as we cannot be responsible for any loss or damage once delivery has reached destination.  A signature on delivery will not be required unless you request this.  We are also able to deliver to Post Office Boxes if required and this will be delivered via NZ Post.

• Delivery Method and Labelling (International): For accurate delivery rates and security reasons all international orders will require a request for a custom freight fee apart from smaller orders to Australia.  Our standard International delivery is via New Zealand Post International Air which provides a parcel service to over 220 countries.  Our Company name will appear on your courier parcel as the sender.  Please ensure that delivery is to a secure address as we cannot be responsible for any loss or damage once delivery has reached destination.  Your order will be untracked and signature on delivery will not be required unless you request this, tracking/signature on delivery may incur additional charges depending on the size of your order and the destination.  Please be aware that you are responsible for ensuring your order complies with local customs regulations (in particular any liquids or medicated products) and not all orders may not be processed at the discretion of ToothShop.   We are also able to deliver to Post Office Boxes if required.
   
• Despatch Notification: We will notify you by email when your order has been despatched.  If there is any variance in the delivery method or fee payable due to the size or value of the order, you will be notified of this before the order is despatched.  If there is any likely delay in obtaining non-stock items you will also be notified prior to despatch.  You will be informed of your tracking number for tracked orders.
   
• Delivery Times: NZ orders to most locations usually deliver within 1-3 working days if your item is in stock.  We aim to deliver overseas within 1-2 weeks if your item is in stock.    

• Pick Up Orders.  Orders are available for pick up from Fraser Smith Lowe Dentists Ltd., 267 Pakuranga Road, Pakuranga, Auckland.  You will be notified by email when your order is ready for pick up.

Delivery rates

Our delivery rates vary depending on the size and destination of your order.  All orders are despatched ex Auckland.

Smaller orders within NZ that can fit within an A5 plastic courier bag (approx. 260X190mm) including packing material will have a $3.50 delivery fee. 

Larger orders vary depending on location.  For delivery within Auckland City (delivery as far as Orewa and Helensville, Bombay Hills and Clevedon) the fee is $5.50.  Larger orders to the rest of the North Island are $7.50.  Larger orders to the South Island and rest of NZ are $9.00.  Most orders will be no larger than this but large bulk orders do not fit into this category and will require a custom freight fee to be calculated.  If you require a Rural Delivery via NZ Courier please select the box provided - there will be an additional $3.50 surcharge, otherwise the order will be sent via NZ Post which may take slightly longer to arrive.

Australian smaller orders will have a NZ$7.50 delivery fee.  Larger Australian orders up to the approximate size of 1 standard Electric toothbrush box will have a NZ$15 delivery fee.

For overseas and oversized orders you will be notified by email of the custom freight fee for your order.  Please note that the freight fee for these orders will be calculated based on weight and insurance fees may be additional.  Due to local customs regulations for some products and to minimise the risk of credit card fraud, we may not accept all foreign orders.

Our online system will automatically estimate the delivery fee for you when you check out.  If for any reason this is incorrect we will inform you by email before we process your order.

Returns Policy

In the event that any of your products arrive damaged, or you receive the wrong item, please contact us here within 48 hours.

If you are dissatisfied with any product, please contact us  within 30 days of the shipment date to receive authorization and return instructions. Please note, products cannot be returned if the only reason is that you do not like a particular flavour.

All unopened products can be returned for a full refund of the purchase price. Products must be sealed, unopened, and in original packaging. Products must be shipped back to Toothshop.co.nz at the customers' expense. All merchansise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get damaged or lost when returned, we cannot grant refunds. 

If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.

Toothshop.co.nz has a no tolerance policy regarding Fraud

Overseas Orders

Please use the currency guide as a guide only and when placing orders the order should be sent through as NZD which will then be converted by your credit card company. We are not responsible for any additional fees which may be charged by your credit card company.

Toothshop.co.nz will accept overseas orders at our discretion.  This is to abide by customs regulations and to ensure that we are both protected from credit card fraud.

Privacy Statement

• Secure Details: Internet Ordering and Security is of utmost concern to Toothshop.co.nz .  We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone - at all!!
     

• Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to telephone, fax, mail or post your order to us.
   
• Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.